Last Updated: January 2025


At SPS Safety wear, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it for a refund or exchange, subject to the following conditions:

Eligibility for Returns

Items must be returned within 14 Days of delivery.

Products must be unused, in their original packaging, and in resalable condition.

Non-Returnable Items

For safety and hygiene reasons, certain items cannot be returned, such as [list non-returnable items, e.g., opened safety gear, customized products].

Return Process

Contact our customer service team at [insert email/phone] to initiate a return.

Include your order number and reason for return.

Pack the item securely and include the original invoice.

Refunds

Once we receive and inspect your return, we will process your refund within [insert number, e.g., 7-10 business days].

Refunds will be issued to the original payment method. Shipping costs are non-refundable.

Exchanges

If you need a different size or product, please follow the return process and place a new order.

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately. We will provide a replacement or refund at no additional cost.

Shipping Costs

Customers are responsible for return shipping costs unless the return is due to an error on our part.